On Time Staffing is seeking Distribution CSR for our internationally recognized company located in Tracy, CA!!

Starting pay rate: $20.50-$21

Shifts:

• First shift 4am-12:30pm

Job description: The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

•  Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices- Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Job Requirements:

• 10-key
• Hours of availability
  HS Diploma/GED
• Microsoft Applications
• Shipping Software System
• Typing skills 

Benefits of working with us:

• Healthcare/Dental/Vision
• Accident Insurance & Employee Assistance Programs
• 401K Retirement Plan with Match
• Weekly Pay
• Referral Bonuses

Refer your friends and family for a $50 Referral Bonus after 80 hours worked

Call 209-814-0189  for more information!

On Time Staffing is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status or any other characteristic protected by applicable law.