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Customer Service Rep

Tracy, CA 95304

Position Type: Warehouse Job Number: 65453254 Pay Rate: $20.50-$22.50

Job Description

On Time Staffing is seeking Distribution CSR for our internationally recognized company located in Tracy, CA!!

Starting pay rate: $20.50-$22.50


  • 1st & 2nd shift 

Job description: The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

  •  Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
  • Processes and inputs all customer orders
  • Produces stock reports to check for product availability
  • Produces all related paperwork and necessary information required for customer work orders
  • Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
  • Provides follow up with other departments to ensure service standards are being met
  • Assures proper invoicing of accounts by verifying computer generated invoices- Prepares shipping and tracing information to customers as required
  • Maintains damage records and back order logs
  • Communicates customer feedback to management including any signs of dissatisfaction
  • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintains current and accurate procedure manual, which details the processing requirements for each account

Job Requirements:

  • 10-key
  • Hours of availability
    HS Diploma/GED
  • Microsoft Applications
  • Shipping Software System
  • Typing skills 

Benefits of working with us:

  • Sick days
  • Medical and dental insurance

For your safety, full COVID-19 procedures in effect daily.

Refer your friends and family for a $50 Referral Bonus after 80 hours worked

Call 209-814-0189  for more information!

Additional Information

An Eclipse Advantage Company. #CB

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About Tracy, CA

Discover exciting job opportunities in the vibrant area surrounding Tracy, California! With its close proximity to the beautiful San Joaquin River and stunning wineries of the Livermore Valley, Tracy offers a unique blend of small-town charm and big-city amenities. This bustling region boasts a growing economy, making it an ideal location for professionals seeking career advancement. From exploring the picturesque Carnegie State Vehicular Recreation Area to enjoying the local cuisine at beloved spots like the Hula's Island Grill & Tiki Room, Tracy has something for everyone. Take the next step in your career journey with our enticing job listings and unlock the endless possibilities this thriving area has to offer!