Regional Operations Manager
Chicago, IL 60613
Typical Physical Demands:
Regular use of hands to manipulate office equipment, phones and computer keyboard/ mouse. Sitting for
extended periods of time, walking, reaching, bending and lifting up to 10 pounds. Extensive visual computer
use and document review. Requires the ability to hear normal audible sounds including conversations over
the phone and in person. Organizational, problem solving and analytical skills, ability to multi-task,
comprehend complex information and analyze data, ability to effectively communicate with others orally and
Typical Work Conditions:
Work is performed in an office environment, generally free of temperature extremes or hazards. Employee
frequently interacts directly with employees (both onsite and at various sites throughout the country), third
party vendors and clients during the workday. Could require up to 25% of travel, long distances by car, train
Make frequent site visits for site inspections, team training opportunities and client relationship management.
Manage your assigned operations team, more specifically the managers and coordinators, to ensure that obligations within their respective roles and job descriptions are met, especially making sure that the customers needs are met.
Train managers on their role specific responsibilities as outline by the “OSM” pie chart diagram.
Oversee activities directly related to client onsite service and service agreements.
Accountable to familiarize themselves with Client culture and business practices to assure OTS alignment with client desired strategies, deliver client desired outcome and support identification and resolution opportunities.
Partner with operations management on new client implementation projects within assigned territories
Develop and implement account plans to meet target growth objectives; including but not limited to, building account budgets by business unit.
Accountable for the P&L of your designated region and sites.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement against budget and to determine areas needing cost reduction and program improvement.
Partner and manage staff to partner to implement operational process improvements to promote excellence, assure compliance and leverage cost effectiveness
Attend and participate in the Quarterly Business Review meetings.
Provide leadership to the onsite teams in the execution of the site specific safety program; ensuring compliance and minimizing risk.
Partner with Corporate Safety and Worker’s Compensation to strategically reduce worker’s compensation claims, near-misses, and other safety incidences.
Build successful, healthy, professional relationships with the site management team: HR Manager, Production Manager, and End Users.
Collaborate with Shared Services: HR, Risk Management, Centralized Services and Accounting to address challenges, and product delivery.
Oversee system’s compliance with your specific region.
Fulfill other operational projects as necessary and directed.
Participate in Company sponsored projects and initiatives when requested.
2+ years of experience within the staffing industry in an operations capacity.
2+ years of managerial experience overseeing personnel and workforce management strategies.
Proven experience of managing and servicing accounts within the staffing industry.
Ability to develop and maintain relationships with key customer contacts including: operations, HR,
purchasing and safety.
Demonstrate understanding of light industrial staffing industry operations and personnel management
Proven track record of meeting growth targets.
Excellent communication and interpersonal skills.
Self-starter with ability to manage projects/activities.
Ability to travel new or existing accounts up to 75% weekly.
Employment contingent to successful completion of: criminal background, drug screening and
Advanced level Microsoft Suite skills. 1 to 3 years of Staff Suite or other Staffing system a plus.
This job description does not list all the duties of the job. Incumbents may be asked by their supervisor or
managers to perform other duties. Incumbents will be evaluated in part based upon their performance of the
tasks listed in this job description.
The Company has the right to revise this job description at any time. The job description is not a contract for
employment and either you or the Company may terminate employment at any time, with or without cause,
with or without notice (subject to applicable laws).
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